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Cracking The Patient Satisfaction Code

What are the financial risks of unhappy patients? That’s the $64,000 question in healthcare today, as our increasingly consumer-oriented industry navigates the opportunities and challenges of retailization. Time and again, surveys show that the top concerns of...

Finding clarity in a complex healthcare landscape

“Death of the car salesman.” So proclaimed The Economist in 2015, when it argued that technology and shifting consumer buying habits may soon doom automotive retailers, the middlemen in the car business, just as they had to consumer lending and insurance brokers a few...